Return and Exchange Policy

 

 

 

Thank you for shopping at https://www.urjaa.org.in

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If, for any reason, you are not completely satisfied with a purchase, we invite You to review our Policy. 

The following terms are applicable for any products that you purchased with us.

 

INTERPRETATION AND DEFINITIONS

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Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

Goods refer to the items offered for sale.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from https://www.urjaa.org.in

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

GENERAL RETURN POLICY

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either replace it or credit your account. You are eligible for a REFUND or EXCHANGE which are subject to the below terms:

Product that are bought from the Physical Stores can’t be returned. All Items are eligible for return and would be processed if conditions are met.

You are always required to ship back the items by following the shipping instructions:

If the return request has been approved. You have to courier it to us on the below address at your expense. Urjaa, Shop No. 28, Anjani Icon, Doctor Park Road, Jahangirpura, Surat -395005 GJ, Bharat

 

 REFUND POLICY

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In order to be eligible for a refund, you have to return the product within 7 days of your purchase. If the product is damaged in any way, or you have initiated the return after 7 days have passed, you will not be eligible for a refund.

In order for the product to be eligible for a Refund, make sure these conditions are met:

• Product must be returned in its original packaging

• Product wasn't used or damaged

 

EXCHANGE POLICY

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No Exchanges are allowed.

 

HOW TO INITIATE A RETURN

If you have a request for Return and if you have further clarification and questions, please do not hesitate to contact us through our:

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Email Address: contact@urjaa.org.in

You will be updated on your Return Status through EMAIL and PHONE, provided that all contact information was provided.

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